Frequently asked questions
Here are some common questions about our company.
About Mindorae
Mindorae is your trusted partner in mental health, offering confidential online consultations, wellness tools, and personalised support to help you lead a balanced and fulfilling life.
Our services are designed for adults, young people, and families seeking professional mental health support, stress management, and emotional wellness.
No. Mindorae is not an emergency service. In case of crisis or urgent risk, please contact your local emergency number or a crisis helpline immediately.
Consultations & Booking
- Online and in-person psychiatric consultations
- Therapy and counselling sessions
- Mental wellness assessments
- Stress management and lifestyle guidance
Simply download our app, browse our experts, select your preferred professional, and choose a time slot that works for you.
Yes. Our platform allows you to view profiles, specialties, and qualifications so you can choose the right professional for your needs.
Most sessions last 30–60 minutes, but this can vary depending on the service.
You can reschedule through the app up to 24 hours before your session.
Privacy & Safety
We use end-to-end encryption, secure data storage, and follow strict confidentiality policies in line with GDPR standards.
Yes. All sessions are confidential unless there is a serious and immediate risk to your safety or someone else’s.
Payments & Plans
Pricing varies by service and professional. You can view rates before booking.
Yes. We have wellness subscription packages for regular users.
This depends on your insurance provider. Please check directly with them.
Emergency & Crisis
If you feel at immediate risk of harming yourself or others, call emergency services or a crisis helpline in your area. Mindorae is not a 24/7 emergency service.
While our app provides 24/7 self-help tools, live consultations depend on the availability of our professionals.
Features & Support
Yes — from meditation guides to evidence-based therapy exercises.
In-app messaging is available for follow-up questions, depending on your professional’s policy.
Contact our technical support team via the “Help & Support” section in the app.
You can request account deletion from your profile settings. All personal data will be permanently removed in line with our privacy policy.