Who We Are
Mindorae is a service provided by Mindpartner Psychiatric Solutions Pvt. Ltd., offering mental health and wellness support through our application and affiliated healthcare professionals.
Acceptance of Terms
By accessing our app or services, you agree to comply with these Terms, our Privacy Policy, and any referenced policies.
Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements.
If registering on behalf of another person, you confirm that you have the legal authority to do so.
Account Responsibility
You are responsible for maintaining the confidentiality of your login credentials.
Notify us immediately if you suspect unauthorized use.
You remain liable for all activities under your account until we receive notice of a breach.
Service Description
Mindorae provides:
- Self-assessment tools.
- Online and offline psychiatric and counseling sessions.
- Specialized therapies (e.g., CBT, DBT).
- Wellness content, including articles and mindfulness exercises.
We may modify or discontinue certain services with/without prior notice.
No Emergency Assistance
Mindorae is not intended for emergency or crisis situations. If you are experiencing an emergency, please contact your local emergency services immediately.
Fees & Payment
All fees are clearly displayed on our platform and may change from time to time.
Payments must be made in advance via secure third-party processors.
Refunds are provided at our discretion and subject to our booking policies.
Cancellations & Rescheduling
Cancellations or rescheduling must be made within the specified timeframe.
Late cancellations or missed appointments may result in charges as per our cancellation policy.
User Conduct
You agree to:
- Use the platform responsibly and lawfully.
- Respect the privacy and confidentiality of others.
- Avoid harmful, misleading, or offensive behavior.
- Refrain from reverse engineering, unauthorized copying, or misuse of content.
Intellectual Property
All content, branding, and technology on Mindorae are the property of Mindpartner Psychiatric Solutions Pvt. Ltd. Unauthorized use is prohibited.
Third-Party Links
Our platform may contain links to external websites. We are not responsible for their content, practices, or policies. Please review their terms separately.
Limitation of Liability
To the extent permitted by law:
- Our liability is limited to the amount you have paid for our services.
- We are not liable for indirect, incidental, or consequential damages resulting from use of our platform.
Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Disputes will be resolved via arbitration under the Indian Arbitration and Conciliation Act.
Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain effective.
Changes to Terms
We may update these Terms from time to time. Major changes will be communicated, and continued use of our services implies acceptance.
Contact Information
For any questions or concerns, contact us at: support@mindorae.com